Qatar
HOTLINE 8000 742| info@qic-insured.com
QIC Insured | Contact Us
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  • Customer Care
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Always close to you

We know that sometimes you need to go and talk to insurance experts about your insurance needs or you might need guidance above what can be done and found online – we also know that navigating the roads of Doha might be a cumbersome task.

This is why we have an extensive network of Customer Service Branches all over Qatar.

You can navigate the map below or take a look at the office list to find the branch nearest to you - if in doubt, you can always call our QIC Hotline at Contact Number: 8000 742.

Click on a location beside the map to zoom the location on the map and show its details.

icon QIC Customer Branches
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Customer Care

Thank you for allowing us to serve you.

To help us with your inquiry, kindly complete the following form fields and one of our representatives will get in touch

FOR INQUIRIES

PERSONAL INSURANCE - info@qic-insured.com

ONE STOP - onestop@qic.com.qa

Making a complaint

We want to give you great customer service but sometimes things do go wrong. We can usually resolve most issues straightaway, so please get in touch with us (8000742). You can also file a complaint online using our  complaint form where you can send us photos and files to help us understand your issues.

What you'll need to tell us so that we can help you

  • Your personal details
  • Your policy/claim details
  • What's gone wrong
  • What you want us to do to put things right

What we'll do to resolve your complaint

  • We'll get it to the right person
  • We'll be in touch with you as soon as we can and let you know what will happen next
  • We'll treat your complaint fairly
  • We'll resolve your complaint as soon as possible and we will try to do this within 10 working days
  • For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision
  • We'll give you regular updates And once we've dealt with your complaint, we'll go back and see what we can learn from your experience.

What we'll do to resolve your complaint

If you feel we've not considered all of your issues or you can provide further information, please let us know and we'll be happy to review it. But if you're unhappy with the outcome you can ask Qatar Central Bank to carry out an independent review of your complaint. In any event, you have the right to ask them to review your complaint if we've been unable to resolve it within 4 weeks. The contact details are:

Qatar Central Bank
P.O. Box No. 1234 
Doha, Qatar 
Tel: + (974) 4445-6456