QIC Insured | Travel Insurance Claims Management
Travel Insurance Claims Management

Your travel plans have already been ruined, we don’t want to make your life even more difficult with a lengthy and cumbersome filing process!

Easy Steps To Get Your Claim Registered (if within 30 days of your return)


  1. Find your policy with Qatar ID or policy number
  2. Select your policy
  3. Intimate your claim under appropriate section (s)
  4. Upload required documents
  5. Our customer service team will soon get in touch with you

Here's a Handy Checklist for walk in reporting of a claim directly at our Office or by an email

  1. A duly filled Travelcare Plus Claims form – Please find the travel claims form here.
  2. Copies of Qatar ID and travel booking / itinerary.
  3. All original invoices and bills, property irregularity reports or official written confirmations of a loss, etc., as applicable.
  4. All claims must be substantiated with receipts, valuations, medical, police or other report(s) as applicable.
  5. Send filled in claim form with all relevant documents via email to personal.claims@qic.com.qa
  6. Our customer service team will soon get in touch with you
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    In the event of an Inpatient Medical claim, please contact our 24Hour Claims Assistance Company Neuron +971 4317 8500 before QIC's approval


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Medical Expenses

If you are in the unfortunate position of requiring an emergency repatriation due to the death of the person insured or you are in need of in-patient treatment, please feel free to contact our 24 Hour Claims Assistance Company Neuron at +971 4317 8500.

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Trip Cancellation

Please have ready a written notification of the cancellation of your journey as soon as you can that can be provided to the Tour Operator/ Travel Agent/Accommodation and Transport provider highlighting why you are having to cancel your trip.

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Delayed Baggage

Have you just found out that your baggage is lost or damaged during transit? Do get in touch with your carrier (eg: airline) as soon as you can. They will be able to give you a Property Irregularity Report that will be necessary to file your claim. Read More

Any other loss? It’s time to report the incident to the local police within 24 hours and obtain a written report from them.

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If you’re curtailing your onward journey, we need to hear from you at the earliest! Please do get in touch with the 24 Hour Assistance Company Neuron at +971 4317 8500 before your return.

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Lost Passport

If you’ve lost your passport, do help us help you by notifying the incident immediately at your nearest Embassy who will provide you with a written report.

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Missed Departure

If you’ve missed a flight or a train, we would require you to check in at the International Rail Terminal Port or at the Airport based on your official itinerary. Read More

Do obtain the following -

  1. A written confirmation from the carrier/handling agent stating the number of hours of delay and the reason.
  2. A repairer’s report mentioning accidental damage/breakdown of the private car in which the insured person was travelling.


We would love to hear from you! Here are our details:

QIC Call Center: 8000 742 – open Sunday to Thursday : 7 AM - 8 PM & Saturday : 9 AM - 5 PM or email at personal.claims@qic.com.qa